PBX: It consists of many phones used in an interconnected manner that provide advanced telephony features such as call handling, call transfer, conference calls, call metering, accounting, private and shared voice mailboxes, and much more.
What are the types of switchboards?
Analog switchboards.
Digital switchboards.
Network switchboards.
Hybrid switchboards.
Cloud-based switchboards.
Switchboards can range from a few phones in a home or small business to a large private branch exchange (PBX) system used by medium and large companies.
Switchboards and telephone systems can operate over the public switched telephone network (PSTN), over the Internet (Internet telephony or VoIP) or through the help of both.
It is known that your company or institution needs switchboards as they are important in:
Converting calls internally and externally.
Distributing calls to offices.
Working on sending and receiving faxes.
Above that, it is an important task for the members of the company or institution to communicate with each other or to communicate with their customers and respond to inquiries.
The switchboard is the best choice for any of your private facilities that need to connect its parts, and to provide comfort and safety due to the many features that distinguish it.
What is the importance of switchboards for an institution or business?
Switchboards have many advantages and benefits that you will need for your organization, and we can mention the most important advantages in the following:
Provide excellent continuous communication without interruption.
You can receive a large number of calls.
You can receive local or international calls outside the country.
Provide secure and strong communication that does not allow hacking.
You can transfer data and save and download it
You can distribute calls among company employees.
It has a smart and easy-to-use user interface.
It allows you to talk without fees using theVOIP
feature
You can Activate the Call Center feature
It supports a large number of transfers.
You can connect on the mobile.
It supports more than ten calls together at the same time.
You can record welcome messages.
It is easy to install and operate, and all you need is to connect it to the Internet.
You can connect several branches together via the Internet.
It supports more than one line via the Internet Protocol.
Suitable for making and receiving all types of calls.
Supports call forwarding and receiving service.
Supports call waiting task.
You can specify the waiting period.
You can record calls and forward them to mobile phones.
You can connect it to other devices.
The ability to forward calls to voicemail.
You can activate theautomatic response feature.
Provides a service for making group calls between more than two individuals.
Allowing multiple lines allows employees to switch between calls to better manage call volume. The size of your business will determine how many lines your business phone needs. Small businesses can do well with two to four lines.
Automatic Switcher:
A business phone line can provide an automated attendant to greet callers and transfer them to the appropriate agent.
Visual Voicemail:
Business phone voicemail systems can do more than just store recorded messages. You can also transcribe the voicemail and send it directly to the employee via email or text message.
Conference Calls:
We can schedule meetings by phone, where multiple callers participate in the conference call. This feature is important for organizations with remote employees.
Call Forwarding:
Calls can be forwarded to another number as needed, or even to an email address.
Messages on Hold:
You can record a message that lets detainees know that the call will be answered as soon as possible. You can also play music over the line for the caller while they are waiting.
Phone Support:
Modern PBX systems should be compatible with both wired and wireless headsets.
